At Comfy Kaya, we want you to feel happy and confident with every purchase. If something doesn’t feel right, we’ve kept our return and exchange process simple and customer-friendly.
One-Time Free Return/Exchange
You may return or exchange products within 7 days of delivery, provided the items are unused, unwashed, and have their original tags and packaging intact.
⚠️ Please note: Items received through an exchange cannot be returned or exchanged again. We request you to choose the size, color, or replacement item carefully when placing an exchange request.
After 3 Days
Once 7 days have passed from the delivery date, we will not be able to process returns or exchanges under any circumstances.
Damaged, Defective, or Wrong Product
If you receive an incorrect or damaged product, please raise a return/exchange request on our website within 3 days of delivery. Claims raised after this period will not be accepted.
Return Pickup Limitations
If your pincode is not serviceable for reverse pickup, you will need to self-ship the item(s) to our warehouse. We will reimburse up to ₹120 for your shipping cost once the return is processed. (Proof of courier bill is mandatory for reimbursement.)
Partial Return of Combo Products
If you return one item from a combo purchase, the refund will be adjusted according to the individual product price and not the discounted combo rate.
Example: If you buy 2 products worth ₹1999 each under a combo offer for ₹1499, and return one, you will receive amount accordingly.
Order-Level Discounts
If you return part of an order that had multiple items with a discount, the final refund will be recalculated based on the revised discount applicable to the items you keep.
You can exchange your item for another product of equal or lower value.
If the exchanged product is of lower value, the difference will be refunded to your bank account or UPI ID after your new item is delivered.
Prepaid/UPI gateway discounts applied on the original order will not carry over to the exchanged order.
You may cancel an order anytime before it is shipped.
If your order has already been shipped, cancellation will not be possible.
For urgent cancellations, we recommend contacting our Customer Support Team directly.
Order Cancellations (Pre-Shipment): If you cancel before dispatch, your refund will be processed immediately, and it may take 3–5 business days to reflect in your original payment method.
Returned Items: Once we receive and inspect your returned product, refunds will be initiated within 1–2 working days to the bank account/UPI ID you provide during the return request. Refunds will not be sent back to the original payment source.
Exchanges with Lower Value Items: If your exchange item costs less, the difference will be refunded to your bank account or UPI ID after your replacement is delivered.
Please double-check before handing over items during return pickup. Couriers do not perform quality checks at pickup; we will not be responsible for wrong items given.
Always collect a pickup receipt from the delivery partner. This acts as proof in case of disputes.
In case of any confusion or special requests, we encourage you to connect with our support team before making decisions on returns, exchanges, or cancellations.
For any queries about returns, cancellations, or exchanges, reach us at:
📧 care@comfykaya.com
We’re here to ensure your shopping experience with Comfy Kaya is smooth and satisfying.